What drew you to a role a Cadmore?
I was impressed by Cadmore’s flexibility. A few years ago, they were focused on creating a best-in-class video publishing technology. They had the vision and flexibility to see how to make that technology an indispensable feature for conferences. In the short time I have been at Cadmore, I have seen us develop new features to better integrate the hybrid conference experience. It shows a willingness to listen to client needs and a flexibility to meet them.
Can you describe for us a typical day in the life of a project manager?
I work exclusively on events. There is no room to push a deliverable for an event because the event will start at the time advertised, ready or not. Every day we track how much work is done and what is left to do. We must make sure internal resources have been allocated appropriately and work with the client to be sure we can get what we need from them in a timely manner. At Cadmore, we talk daily about the client’s needs, the user’s experience, and how we can be the partner that delivers the technology and services that hit the sweet spot for both.
What about your background informs your work at Cadmore?
My entire career has been spent as a bridge between users and technical folks. I started out in a call center helping customers sort out service and technical problems with a bill payment service. I had to develop enough technical knowledge to understand how the product worked, and I had to develop the listening skills to understand how people used the product. Anyone who has had to call customer support knows that intent and execution are not always the same. That combination of technical competence and listening skills made the transition to managing online experiences very easy. Of all the organizations I have worked for, Cadmore is the most thoughtful and customer-centric and has prized those skills.
What challenges are you looking forward to tackling in 2022?
Seeing hybrid conferences (conferences with in-person and online options for attendees) happen out of necessity and now mature into a preferred model has been fascinating. I just supported a conference where we had speakers online from Korea, Japan, Germany, and the US; which even in times where international travel was more accessible, might not have happened. We also ran sessions where online attendees and in-person attendees could ask speakers questions in real time, which blurred the line between the two groups. I am looking forward to making that experience even more seamless in the future.
And finally, what are you interested in outside of work?
I love traveling, live theatre, and movies, and I look forward to a time when I can start doing those regularly again. Having extra time on my hands, I started running last year. I ran 5K and 10K races and even managed 13.1 miles on my own. This year I plan to do a half marathon and a full marathon. I am dreaming of doing one or two of the World Marathon Majors, because why not set your sights high?