Cadmore Media is a self-funded technology startup that provides B2B video hosting solutions to scholarly and professional organizations, primarily in the non-profit sector. We offer a suite of applications and services that spectacularly improve workflows and the user experience for videos published in the Research, Education and Events sectors. A mission-driven, customer-focused organization, Cadmore works with high-profile associations and publishers who produce media content created by the world’s most prominent scientific experts. We are entirely driven by the need to ensure that every project is a success for our clients.
As a fast-moving company, Cadmore is a demanding but exciting environment that offers unique growth opportunities to motivated team members. We believe in “working hard and being nice to people”: although our work ethic is high, we strive to give all team members an empowering environment in which they can grow, contribute to the company’s mission and acquire a high degree of autonomy. We welcome and debate new ideas and suggestions and we encourage creativity.
The entire Cadmore team works from home, using Slack and virtual meetings to stay connected. Primary development and business operations are split between two time zones (U.S. Eastern Time and U.K.).
We are looking to fill several new positions, including a Product Support Specialist role who will be primarily responsible for:
- Product support, including product setup and metadata management for new and existing clients;
- Testing/QA of several applications on short development cycles;
- Customer support, in partnership with Cadmore’s developers.
This is an ideal position for an early career team worker with an interest in learning about software development, start-up environments, and scholarly publishing. This position will likely evolve as the company grows. We do not believe that it requires a specific diploma or a high level of experience; however, we hope to find candidates with a combination of skills and personality traits, including: work ethic; attention to detail; analytical mind; patience with customers; ability to adapt to quickly changing priorities; ability to work under time pressure; willingness to learn as you go in a flexible environment.
Accessibility and inclusivity are at the heart of Cadmore’s mission, and we will enthusiastically consider applicants who may need special accommodations to perform their work.
Preferred education: university degree.
Required experience: previous experience working with software QA & testing OR in scholarly communications.
Required skills: attention to detail and processes; ability to learn new software applications; ability to work with and support customers.
Bonus skills: knowledge of video; experience with metadata management.
Salary range: £18,000 to £22,000 depending on experience.
Apply by sending us a note and your resume at email@example.com.