Introducing our new Knowledge Base and Support Portal

Your go-to guide for everything Cadmore – products, features, how-tos and support, all in one place.

We know our customers want clear answers, helpful support, and tools that make their work easier. That’s why we’re excited to introduce two new resources—our new Knowledge Base and upgraded Support Portal—designed to help you find what you need, when you need it, whether you’re just getting started or managing more advanced workflows.

Knowledge Base

Answers at your fingertips

What’s Inside?

The Knowledge Base is packed with helpful, easy-to-follow articles covering every corner of the Cadmore ecosystem. You’ll find answers, tips, and best practices on topics such as:

• Products: dive into areas like Media Site, Media Embed, Live Events, and Professional Development.
• How-Tos: step-by-step instructions on how to manage your Media Player, transcripts, embeds, features & add-ons, and more.
• Integrations: learn how Cadmore connects with your existing tools and platforms.
• Workflows: explore how Cadmore supports publishing workflows across journals, conferences, podcasts, books, and more.
• Benefits: get the most out of your investment with guidance on analytics, accessibility, and monetization options.
• Applications: understand how features like security and our media player work behind the scenes to support your goals.
• …and more!

We're always adding new articles and updates to reflect the latest features, questions, and customer needs—so there's always something new to discover.

How to Access It

It’s simple. Head to cadmore.media/knowledge and sign up with your name and email. You’ll get a confirmation email with a link—click it, and you’ll unlock full access to all articles.

Whether you’re troubleshooting, training a team member, or planning your next big content strategy, the Knowledge Base is here to help you move forward with confidence.

Need help finding something specific? Let us know—we’re always happy to point you in the right direction or add new content that would make your work easier.

Start exploring today: cadmore.media/knowledge

Support Portal

Smarter help when you need it

We’ve also upgraded our support system to make it more efficient and transparent—introducing the Cadmore Support Portal, powered by HubSpot.

Here’s what’s new:

• Submit tickets directly in the portal, and track their progress in real time.
• Ask questions about your account, services, or anything else—big or small.
• See your organization’s tickets for better collaboration and visibility across your team.
• Stay connected: our same dedicated support team will continue to provide the responsive service you know and trust.

Get started with support: cadmore.media/support

Create an account (even if you have already created one for our Knowledge Base), bookmark the link, and you’re all set.

Prefer email? That still works! Just contact us at support@cadmore.media and we’ll create a ticket for you automatically.